:root{--bg:#f6f4f1;--surface:#fff;--ink:#26211f;--ink-soft:#6f6660;--line:#e4ded8;--accent:#8d5a68;--accent-ink:#fff;--bubble-user:#8d5a68;--bubble-bot:#efe9e4;--ok:#4a7c59;--warn:#b0722a;--danger:#a6433d;--font-editorial:Georgia, "Times New Roman", serif;--brand-navy:#0f2747;--brand-blue-soft:#a7b8cc;--brand-bg:#f5f8fc;--brand-navy-active-bg:linear-gradient(90deg, #27456f, #1c3558);--brand-navy-active-glow:0 0 0 1px #a7b8cc61, 0 0 10px #a7b8cc57, inset 0 0 8px 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solid #7b8aa0;border-radius:12px;padding:0 18px;font-size:15px;font-weight:700}.conv-more-btn:hover:not([aria-disabled=true]){filter:none;background:#eef3f9;border-color:#0f2747}.conv-more-btn:focus-visible{outline-offset:2px;outline:2px solid #0f2747}.conv-more-btn[aria-disabled=true]{cursor:progress;color:#475569;background:#f1f5f9;border-color:#cbd5e1}.conv-more-status{color:#475569;text-align:center;margin:0;padding:0 4px;font-size:14px;line-height:1.5}.conv-more-status:focus{outline:none}.conv-more-status:focus-visible{outline-offset:2px;border-radius:6px;outline:2px solid #0f2747}.conv-more-error{color:#0f172a;background:#fff;border:1px solid #e2e8f0;border-left:4px solid #b42318;border-radius:12px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin:8px 0;padding:10px 12px;font-size:15px;display:flex}.conv-rows{flex-direction:column;gap:8px;margin:4px 0 8px;padding:0;list-style:none;display:flex}.conv-row{text-align:left;cursor:pointer;width:100%;min-width:0;min-height:44px;font:inherit;color:#0f172a;box-shadow:none;background:#fff;border:1px solid #e2e8f0;border-radius:14px;flex-direction:column;gap:6px;padding:12px 14px;display:flex}.conv-row:hover:not(:disabled){filter:none;background:#f8fafc;border-color:#94a3b8}.conv-row:focus-visible{outline-offset:2px;outline:2px solid #0f2747}.conv-row.is-selected,.conv-row.is-selected:hover:not(:disabled){background:#f5f8fc;border:2px solid #0f2747;padding:11px 13px}.conv-row.needs-attention,.conv-row.needs-attention:hover:not(:disabled){border-left:4px solid #b0722a;padding-left:11px}.conv-row-top{align-items:center;gap:12px;min-width:0;display:flex}.conv-row-name{color:#0f2747;overflow-wrap:anywhere;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;flex:1;min-width:0;font-size:16px;font-weight:700;line-height:1.25;display:-webkit-box;overflow:hidden}.conv-row-sub{color:#475569;flex-wrap:wrap;align-items:center;gap:4px 12px;padding-left:56px;font-size:13px;line-height:1.4;display:flex}.conv-row-reason{flex:auto;min-width:0}.conv-row-when{white-space:nowrap;font-variant-numeric:tabular-nums;margin-left:auto}.conv-flag{align-items:center;gap:6px;margin:0;font-size:13px;font-weight:600;display:inline-flex}.conv-flag svg{flex-shrink:0;width:14px;height:14px}.conv-row-sub .conv-flag{flex-basis:100%}.conv-flag-warn{color:#7a4a00}.conv-flag-warn .attention-icon{color:#b0722a}.conv-flag-danger{color:#b42318}.conv-avatar{color:#0f2747;background:#e8eef6;border-radius:999px;flex-shrink:0;place-items:center;width:44px;height:44px;font-size:15px;font-weight:700;line-height:1;display:grid}.conv-avatar svg{width:22px;height:22px}.conv-avatar.is-selected{color:#fff;background:#0f2747}.conv-avatar-lg{width:56px;height:56px;font-size:19px}.conv-status{white-space:nowrap;border-radius:999px;flex-shrink:0;align-items:center;gap:6px;padding:3px 10px;font-size:12.5px;font-weight:600;line-height:1.4;display:inline-flex}.conv-status-dot{border-radius:999px;flex-shrink:0;width:8px;height:8px}.conv-status[data-tone=human]{background:var(--conv-status-human-bg);color:var(--conv-status-human-ink)}.conv-status[data-tone=human] .conv-status-dot{background:var(--conv-status-human-dot)}.conv-status[data-tone=bot]{background:var(--conv-status-bot-bg);color:var(--conv-status-bot-ink)}.conv-status[data-tone=bot] .conv-status-dot{background:var(--conv-status-bot-dot)}.conv-status[data-tone=closed]{background:var(--conv-status-closed-bg);color:var(--conv-status-closed-ink)}.conv-status[data-tone=closed] .conv-status-dot{background:var(--conv-status-closed-dot)}.conv-chat-hint{text-align:center;color:#475569;margin:auto;padding:32px 16px;font-size:15px}.conv-head{background:#fff;border-bottom:1px solid #e2e8f0;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px 16px;padding:16px 24px;display:flex}.conv-head-id{flex:260px;align-items:center;gap:14px;min-width:0;display:flex}.conv-head-text{flex-direction:column;gap:4px;min-width:0;display:flex}.conv-head-title{flex-wrap:wrap;align-items:center;gap:6px 12px;min-width:0;display:flex}.conv-head-name{color:#0f2747;overflow-wrap:anywhere;margin:0;font-size:22px;font-weight:700;line-height:1.2}.conv-head-sub{color:#475569;margin:0;font-size:14px;line-height:1.45}.conv-actions{flex-wrap:wrap;gap:10px;display:flex}.conv-action{color:#0f2747;white-space:nowrap;background:#fff;border:1px solid #7b8aa0;border-radius:12px;min-height:44px;padding:0 18px;font-size:15px;font-weight:700}.conv-action:hover:not(:disabled){filter:none;background:#eef3f9;border-color:#0f2747}.conv-action:focus-visible{outline-offset:2px;outline:2px solid #0f2747}.conv-action:disabled{opacity:1;color:#475569;background:#f1f5f9;border-color:#cbd5e1}.conv-messages{overscroll-behavior:contain;background:#f5f8fc;flex:1;min-height:0;padding:16px 24px;overflow-y:auto}.conv-messages .conv-msg-list{gap:10px;max-height:none;padding:0;overflow:visible}.conv-msg-list .bubble{max-width:min(80%,640px)}.conv-reply-bar{background:#fff;border-top:1px solid #e2e8f0;padding:12px 16px}.conv-reply-wrap{flex-direction:column;gap:6px;display:flex}.conv-reply{align-items:flex-end;gap:12px;display:flex}.conv-reply textarea{resize:none;color:#0f172a;min-width:0;min-height:48px;max-height:140px;font:inherit;box-shadow:none;background:#fff;border:1px solid #7b8aa0;border-radius:12px;flex:1;padding:12px 14px;font-size:14.5px;line-height:1.45;overflow-y:auto}.conv-reply textarea::placeholder{color:#5b6b80;opacity:1}.conv-reply textarea:hover{border-color:#0f2747}.conv-reply textarea:focus{outline-offset:1px;border-color:#0f2747;outline:2px solid #0f2747}.conv-send{color:#fff;background:#0f2747;border:1px solid #0f2747;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;gap:8px;min-width:48px;height:48px;padding:0 20px;font-size:15px;font-weight:700;display:inline-flex}.conv-send svg{flex-shrink:0;width:20px;height:20px}.conv-send:hover:not(:disabled){filter:none;background:#1a3a63;border-color:#1a3a63}.conv-send:focus-visible{outline-offset:2px;outline:2px solid #0f2747}.conv-send:disabled{opacity:1;color:#475569;cursor:not-allowed;background:#e2e8f0;border-color:#e2e8f0}.conv-reply-error{color:#b42318;margin:0;font-size:13px;font-weight:600}.conv-head-error{flex-basis:100%;font-size:14px}.conv-list-panel{container:conv-list/inline-size}@container conv-list (max-width:340px){.conv-dates{grid-template-columns:minmax(0,1fr)}.conv-row-top{grid-template-columns:44px minmax(0,1fr);gap:4px 12px;display:grid}.conv-row-top .conv-avatar{grid-row:span 2;align-self:start}.conv-row-top .conv-status{justify-self:start}}@media (min-width:1700px){.admin-content.container:has(>.conv-screen){max-width:1432px}}@media (max-width:1023.98px){.conv-screen{height:auto;min-height:0}.conv-layout{display:block}.conv-list-panel,.conv-list-scroll{overflow:visible}}@media (max-width:760px){.conv-header h1{font-size:28px}.conv-list-panel{background:0 0;border:none;border-radius:0}.conv-list-controls{border-bottom:none;padding:0 0 8px}.conv-list-scroll{padding:0}.conv-rows{gap:10px}.conv-row{border-radius:16px;padding:14px 16px}.conv-row.is-selected,.conv-row.is-selected:hover:not(:disabled){padding:13px 15px}.conv-row.needs-attention,.conv-row.needs-attention:hover:not(:disabled){padding-left:13px}}.side-panel.conv-chat-sidepanel{width:min(640px,100%);height:var(--conv-vv-h,100dvh);margin-top:var(--conv-vv-top,0px)}@media (max-width:760px){.side-panel.conv-chat-sidepanel{width:100%;box-shadow:none}}.conv-chat-sidepanel .side-panel-header-back{padding:4px 8px}.conv-chat-sidepanel .side-panel-body{flex-direction:column;padding:0;display:flex;overflow:hidden}.conv-chat-sidepanel .conv-head{padding:12px 16px}.conv-chat-sidepanel .conv-head-name{font-size:20px}.conv-chat-sidepanel .conv-head-id{flex-basis:100%;align-items:flex-start}.conv-chat-sidepanel .conv-actions{width:100%}.conv-chat-sidepanel .conv-action{flex:1 1 0;padding:0 12px}.conv-chat-sidepanel .conv-messages{padding:12px 16px}.conv-chat-sidepanel .conv-msg-list .bubble{max-width:88%}.conv-chat-sidepanel .side-panel-footer{padding:10px 12px calc(10px + env(safe-area-inset-bottom,0px))}.conv-chat-sidepanel .conv-send{width:48px;padding:0}.conv-chat-sidepanel .conv-send-text{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}@media (hover:none),(pointer:coarse),(max-width:767.98px){.conv-search input,.conv-date input,.conv-reply textarea{font-size:16px}}:root{--datos-tone-blue-1:#0f2747;--datos-tone-blue-2:#2b6cb0;--datos-tone-blue-3:#6e94cc;--datos-tone-blue-4:#3d5a80;--datos-tone-blue-5:#4f7cc0;--datos-tone-blue-6:#7c8ca3;--datos-tone-missing:#b8860b;--datos-tone-complaint:#d9480f;--datos-tone-abuse:#8c1d1d;--datos-tone-other:#64748b;--datos-series-conversations:#0f2747;--datos-series-leads:#6e94cc;--datos-status-nuevo:#0f2747;--datos-status-contactado:#2b6cb0;--datos-status-agendado:#6e94cc;--datos-status-descartado:#7c8ca3}:is([data-surface=clinic].admin-shell:has(.datos-screen),[data-surface=clinic] .admin-content:has(>.datos-screen)){background-color:#f5f8fc}.datos-screen{font-family:var(--font-manrope,Manrope), -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:#0f172a;flex-direction:column;gap:20px;display:flex}.datos-screen ul,.datos-screen ol{list-style:none}.datos-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px 24px;display:flex}.datos-header h1{letter-spacing:-.02em;color:#0f2747;font-size:30px;font-weight:700;line-height:1.15}.datos-subtitle{color:#475569;margin-top:6px;font-size:15px;line-height:1.5}.datos-subtitle strong{color:#0f2747;font-weight:700}.datos-calm{color:#475569;font-size:15px}.datos-empty{color:#475569;padding:12px 0 4px;font-size:15px;line-height:1.5}.datos-eyebrow{letter-spacing:.08em;text-transform:uppercase;color:#475569;font-size:13px;font-weight:700}.datos-updated{color:#475569;align-items:center;gap:8px;font-size:14px;display:flex}.datos-updated[data-failed]{color:#7a4a00;background:#fff1d6;border:1px solid #e8c98a;border-radius:12px;padding:4px 4px 4px 12px}.datos-updated-icon{width:20px;height:20px;display:inline-flex}.datos-updated-icon svg{width:20px;height:20px}.datos-updated[data-failed] .datos-updated-msg{font-weight:600}.datos-sr-empty:empty{display:none}.datos-refresh{color:#0f2747;background:#fff;border:1px solid #c5d1e0;border-radius:12px;align-items:center;gap:6px;min-height:44px;padding:0 14px;font-size:14px;font-weight:700;display:inline-flex}.datos-refresh svg{width:18px;height:18px}.datos-refresh:hover:not(:disabled){filter:none;background:#eef3f9}.datos-card{background:#fff;border:1px solid #e1e8f0;border-radius:16px;min-width:0;padding:20px;box-shadow:0 1px 2px #0f27470a,0 4px 16px #0f27470d}.datos-card-head{flex-wrap:wrap;align-items:flex-start;gap:8px 14px;margin-bottom:16px;display:flex}.datos-card-titles{flex:200px;min-width:0}.datos-card-head h2{color:#0f2747;font-size:18px;font-weight:700;line-height:1.3}.datos-card-sub{color:#475569;margin-top:2px;font-size:14px;line-height:1.4}.datos-icon{color:#0f2747;background:#e8eef6;border-radius:50%;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.datos-icon svg{width:22px;height:22px}.datos-btn{border-radius:12px;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:0 18px;font-size:15px;font-weight:700;text-decoration:none;display:inline-flex}.datos-btn svg{width:18px;height:18px}.datos-btn[data-variant=primary]{color:#fff;background:#0f2747;border:1px solid #0f2747}.datos-btn[data-variant=primary]:hover{background:#1b3a63}.datos-btn[data-variant=secondary]{color:#0f2747;background:#fff;border:1px solid #c5d1e0}.datos-btn[data-variant=secondary]:hover{filter:none;background:#eef3f9}.datos-btn:focus-visible,.datos-refresh:focus-visible,.datos-reason-link:focus-visible{outline-offset:2px;outline:2px solid #0f2747}.datos-load-error{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.datos-todo{flex-direction:column;gap:12px;display:flex}.datos-todo-grid{grid-template-columns:1fr;gap:16px;display:grid}.datos-todo-card{flex-direction:column;align-items:flex-start;display:flex}.datos-todo-n{color:#0f2747;font-size:36px;font-weight:700;line-height:1.1}.datos-todo-title{color:#0f2747;margin-top:6px;font-size:17px;font-weight:700}.datos-todo-hint{color:#475569;flex:1;margin:4px 0 16px;font-size:14px;line-height:1.45}.datos-kpi-row{grid-template-columns:1fr;gap:16px;display:grid}.datos-kpi{align-items:flex-start;gap:14px;display:flex}.datos-kpi-text{min-width:0}.datos-kpi-label{color:#334155;font-size:15px}.datos-kpi-value{color:#0f2747;font-size:32px;font-weight:700;line-height:1.15}.datos-kpi-sub{color:#475569;margin-top:2px;font-size:14px}.datos-legend{color:#334155;flex-wrap:wrap;gap:4px 16px;font-size:14px;display:flex}.datos-legend li{align-items:center;gap:6px;display:inline-flex}.datos-swatch{border-radius:3px;width:12px;height:12px}.datos-swatch[data-series=conversations],.datos-chart-bar[data-series=conversations]{background:var(--datos-series-conversations)}.datos-swatch[data-series=leads],.datos-chart-bar[data-series=leads]{background:var(--datos-series-leads)}.datos-chart{container-type:inline-size}.datos-chart-body{grid-template-columns:28px minmax(0,1fr);gap:8px;height:200px;padding-top:20px;display:grid}.datos-chart-y{color:#475569;font-size:12px;position:relative}.datos-chart-y span{line-height:1;position:absolute;right:0;transform:translateY(50%)}.datos-chart-plot{border-bottom:1px solid #c5d1e0;grid-template-columns:repeat(14,minmax(0,1fr));display:grid;position:relative}.datos-chart-grid{border-top:1px solid #edf1f6;position:absolute;left:0;right:0}.datos-chart-col{justify-content:center;align-items:flex-end;gap:3px;height:100%;display:flex;position:relative}.datos-chart-bar{border-radius:4px 4px 0 0;width:min(16px,34%);position:relative}.datos-chart-val{color:#0f2747;white-space:nowrap;padding-bottom:2px;font-size:12px;font-weight:700;line-height:1.2;position:absolute;bottom:100%;left:50%;transform:translate(-50%)}.datos-chart-x{color:#475569;text-align:center;grid-template-columns:repeat(14,minmax(0,1fr));margin:6px 0 0 36px;font-size:13px;display:grid}.datos-chart-xlabel{flex-direction:column;line-height:1.3;display:flex}.datos-chart-month{font-size:12px}.datos-chart-x-compact{color:#475569;justify-content:space-between;margin:6px 0 0 36px;font-size:13px;display:none}@container (max-width:560px){.datos-chart-x{display:none}.datos-chart-x-compact{display:flex}.datos-chart-val{font-size:11px}.datos-chart-col{gap:2px}}.datos-grid{grid-template-columns:1fr;gap:20px;display:grid}.datos-handoffs{container:datos-handoffs/inline-size}.datos-handoffs-body[data-ring]{flex-direction:column;align-items:center;gap:20px;display:flex}.datos-handoffs-body[data-ring] .datos-reasons{align-self:stretch}@container datos-handoffs (min-width:480px){.datos-handoffs-body[data-ring]{flex-direction:row;align-items:center;gap:24px}.datos-handoffs-body[data-ring] .datos-reasons{flex:1;min-width:0}}.datos-ring{border-radius:50%;flex-shrink:0;width:184px;height:184px;position:relative}.datos-ring-hole{background:#fff;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;display:flex;position:absolute;inset:31px}.datos-ring-total{color:#0f2747;font-size:34px;font-weight:700;line-height:1.1}.datos-ring-caption{color:#475569;font-size:14px}.datos-reasons{flex-direction:column;gap:4px;display:flex}.datos-reason,.datos-tlist-row{border-radius:10px;grid-template-columns:12px minmax(0,1fr) auto 3.2em;align-items:start;gap:4px 10px;padding:8px 10px;font-size:15px;display:grid}.datos-tlist-row{grid-template-columns:minmax(0,1fr) auto 3.2em}.datos-reason[data-missing]{background:#fff1d6}.datos-dot{border-radius:3px;width:12px;height:12px;margin-top:5px;display:inline-block}.datos-reason-text{flex-direction:column;align-items:flex-start;min-width:0;display:flex}.datos-reason-label,.datos-tlist-label{color:#0f172a;overflow-wrap:anywhere}.datos-reason-note{color:#7a4a00;font-size:13px;line-height:1.4}.datos-reason-link{color:#7a4a00;text-underline-offset:3px;padding:12px 0;font-size:14px;font-weight:700;line-height:20px;text-decoration:underline;display:inline-block}.datos-reason-link svg{vertical-align:-3px;width:16px;height:16px;margin-left:4px}.datos-nowrap{white-space:nowrap}.datos-reason-n{color:#0f2747;text-align:right;font-weight:700}.datos-reason-pct{color:#475569;text-align:right}.datos-reason[data-missing] .datos-reason-pct{color:#7a4a00}.datos-dot[data-tone=blue-1]{background:var(--datos-tone-blue-1)}.datos-dot[data-tone=blue-2]{background:var(--datos-tone-blue-2)}.datos-dot[data-tone=blue-3]{background:var(--datos-tone-blue-3)}.datos-dot[data-tone=blue-4]{background:var(--datos-tone-blue-4)}.datos-dot[data-tone=blue-5]{background:var(--datos-tone-blue-5)}.datos-dot[data-tone=blue-6]{background:var(--datos-tone-blue-6)}.datos-dot[data-tone=missing]{background:var(--datos-tone-missing)}.datos-dot[data-tone=complaint]{background:var(--datos-tone-complaint)}.datos-dot[data-tone=abuse]{background:var(--datos-tone-abuse)}.datos-dot[data-tone=other]{background:var(--datos-tone-other)}.datos-tlist{flex-direction:column;gap:4px;display:flex}.datos-podium{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.datos-podium-item{background:#f5f8fc;border:1px solid #e1e8f0;border-radius:14px;flex-direction:column;align-items:flex-start;gap:4px;min-width:0;padding:16px;display:flex}.datos-podium-item[data-rank="1"]{color:#fff;background:#0f2747;border-color:#0f2747}.datos-badge{color:#0f2747;letter-spacing:.06em;text-transform:uppercase;background:#e8eef6;border-radius:999px;padding:2px 10px;font-size:12px;font-weight:700}.datos-rank{color:#0f2747;background:#e8eef6;border-radius:50%;place-items:center;width:28px;height:28px;font-size:13px;font-weight:700;display:grid}.datos-podium-name{color:#0f2747;overflow-wrap:anywhere;margin-top:6px;font-size:16px;font-weight:700;line-height:1.3}.datos-podium-n{color:#0f2747;margin-top:auto;padding-top:8px;font-size:32px;font-weight:700;line-height:1.1}.datos-podium-pct{color:#475569;font-size:13px}.datos-podium-item[data-rank="1"] .datos-podium-name,.datos-podium-item[data-rank="1"] .datos-podium-n{color:#fff}.datos-podium-item[data-rank="1"] 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